Privacy Policy

Introduction

EverHere Prints ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website everhereprints.com.au and make purchases from us.

We are based in Sydney, Australia, and comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

Information We Collect

Personal Information

When you place an order, we collect:

• Name and email address
• Shipping and billing address
• Phone number (for delivery purposes)
• Payment information (processed securely by Stripe)
• Order details and customisation preferences

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser type
• Device information
• Pages visited and time spent
• Referring website

How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Communicate with you about your order
• Send shipping updates and tracking information
• Respond to customer service requests
• Send marketing communications (with your consent)
• Improve our website and services
• Prevent fraud and ensure security

How We Protect Your Information

We implement appropriate technical and organisational security measures to protect your personal information, including:

• SSL encryption for all data transmission
• Secure payment processing through Stripe (PCI-DSS compliant)
• Regular security assessments
• Limited access to personal information

Sharing Your Information

We may share your information with:

• Shipping carriers: To deliver your order (Australia Post, courier services)
• Payment processors: Stripe processes all payments securely
• Analytics providers: To understand website usage (anonymised data)
• Legal requirements: If required by law or to protect our rights

We never sell your personal information to third parties.

Cookies

We use cookies and similar technologies to enhance your experience. These include:

• Essential cookies: Required for the website to function
• Analytics cookies: Help us understand how visitors use our site
• Marketing cookies: Used to deliver relevant advertisements (with consent)

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order records are typically retained for 7 years for tax purposes.

International Transfers

Your information may be transferred to and processed in countries other than Australia, including the United States (for payment processing via Stripe). We ensure appropriate safeguards are in place for such transfers.

Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: privacy@everhereprints.com.au
• Address: Sydney, NSW, Australia